Develop Support System
Develop very clear policies on how end-users and content publishers will receive support. End-users will want to know why they cannot connect to the intranet, why their browser is broken or how they can get access to certain restricted applications.

Content providers will need support on HTML creation, application development, testing and loading of new content.

Start by putting frequently asked questions on a support Web site, and then make it easy and streamlined to ask for more personal support.

Related links on intranet support from...
AltaVista,  Excite,  Google,  Hotbot,  Infoseek,  Lycos,  MSN,  Yahoo

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