Customer Service Intranet
This is one area where many an intranet can find itself peering over the company firewall to directly interact with customers. A good example of how intranets are being leveraged for customer support is the extension of internal package-tracking databases of UPS and FedEx over the Internet.

An intranet or extranet can allow a customer to help themselves or allow support personnel to find an answer faster. Gone are the days of putting a customer on hold while you research the file cabinet for that part number or other solution.

Examples of other possible content and applications

• Customer information entry and update
• Order entry and tracking
• Online information (databases on customers, inventory, supplies)
• Problem entry and tracking
• Customer FAQ's

Related links on customer service intranets from...
AltaVista,  Excite,  Google,  Hotbot,  Infoseek,  Lycos,  MSN,  Yahoo

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